Pull en laine

We process all orders Monday to Friday (excluding holidays).

Each order requires 1–5 business days for preparation before dispatch.

Once shipped, delivery takes 7–15 business days, depending on destination.

You will receive a tracking link as soon as your order leaves our warehouse.

All parcels are fully insured and shipped with signature confirmation for your security.

We accept returns within 30 days of delivery for unworn items in original condition and packaging.

Contact support@hauteroma.com to request authorization before sending your return.

Refunds are issued to your original payment method once items are received and inspected.

Every item sold on HauteRoma is 100% authentic and sourced directly from authorized boutiques and fashion houses.

Each product passes a multi-point quality and authenticity inspection before shipping.

Your payment and personal details are fully protected by SSL encryption.

We accept all major payment methods including Visa, MasterCard, Apple Pay and Google Pay.

For high-value purchases, additional verification may be required for your protection.

Our concierge team is here to assist you with sizing, orders, and product inquiries.

You can reach us at support@hauteroma.com or via live chat.

We are available Monday to Friday, 08:00–17:00, and Saturday, 09:00–14:00 (CET — Italy time).

We are closed on Sundays and public holidays.

Join our VIP list to access early releases, private sales, and personal styling assistance.

Members receive exclusive offers curated for their preferences.

At HauteRoma, we stand behind the quality, craftsmanship, and authenticity of every product.

If your item does not meet expectations, we’ll make it right — no questions asked.